A four-half-day course
Designed for human resource personnel, this course runs over four half days. It examines the procedures for addressing disputes within an organisation and takes an interdisciplinary approach to conflict resolution training, with modules on preparing for industrial negotiations.
How it’s taught
Every participant receives a detailed manual that encourages them to reflect on their own approach throughout the course.
- 01
Demonstration of conflict resolution skills
Our coaches demonstrate foundational mediation and negotiation skills, and participants are free to join in and ask questions.
- 02
Video demonstration
Facilitators show recorded videos of live mediations. These help participants apply mediation skills, and to understand and critique the approaches that work best in reaching a settlement.
Curriculum
The programme
Programme outline
- Conflict analysis
- Effective communication skills in the workplace
- Handling difficult coworkers
- A principled approach to industrial negotiations
- Creative problem solving
- Mediation skills training for the workplace
- Simulations
Programme outcomes
By the end of the course, participants will be able to:
- Identify the different causes of conflict in the workplace
- Develop listening and communication skills
- Apply mediation skills
- Apply mediation skills within organisational structures
- Apply negotiation skills within the organisation
Who should attend
- People in organisations who are responsible for disputes
- Human resource managers and personnel
- Trainers
- Union representatives and policy advisors
Register for a course
Fill in your details and we’ll be in touch to confirm your place. Registering colleagues too? Add their names below.
- Caribbean Centre for Conflict Management Inc.Level 1, One Welches, Welches, St. Thomas, Barbados BB22025
- Telephone(246) 836-6984 or (246) 836-6986
- Emailcccminc@gmail.com