Course overview
Designed for leaders in any sphere, this course runs over four half days. It examines the procedures for addressing disputes within an organisation and takes an interdisciplinary approach to conflict resolution training, with modules on emotional intelligence and management style analysis. Participants also learn to manage difficult emotions in the workplace.
How it’s taught
Every participant receives a detailed manual that encourages them to reflect on their own approach throughout the course.
- 01
Demonstration of conflict resolution skills
Our coaches demonstrate foundational mediation and negotiation skills, and participants are free to join in and ask questions.
- 02
Video demonstration
Facilitators show recorded videos of live mediations. These help participants apply mediation skills, and to understand and critique the approaches that work best in reaching a settlement.
- 03
Peer evaluation
During the role-play exercises, participants are encouraged to assess their colleagues against a set of competencies.
Curriculum
The programme
Programme outline
- Conflict analysis
- Effective communication skills in the workplace
- Communication techniques
- Introduction to dispute resolution processes in the organisation
- A principled approach to industrial negotiations
- Management style analysis for conflict intervention
- Mediation skills training
- Simulation exercises
Programme outcomes
By the end of the course, participants will be able to:
- Identify the key causes of conflict in the organisation
- Use effective communication skills to manage difficult emotions and people
- Apply the right management style to conflict intervention
- Understand and apply mediation skills within organisational structures
Who should attend
- People in organisations who are responsible for disputes
- Human resource managers and personnel
- Trainers
- Union representatives and policy advisors
Register for a course
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- Caribbean Centre for Conflict Management Inc.Level 1, One Welches, Welches, St. Thomas, Barbados BB22025
- Telephone(246) 836-6984 or (246) 836-6986
- Emailcccminc@gmail.com