Course overview
A beginner’s course for professionals, taught over a 40-hour week as international standards require. In interactive sessions, the facilitator teaches the principles of effective listening and communication, along with negotiation skills and foundational mediation skills. Participants learn from experienced mediators who don’t just teach mediation skills, but demonstrate them.
How it’s taught
Every participant receives a detailed manual that encourages them to reflect on their own approach throughout the course.
- 01
Demonstration of conflict resolution skills
Our coaches demonstrate foundational mediation and negotiation skills, and participants are free to join in and ask questions.
- 02
Video demonstration
Facilitators show recorded videos of live mediations. These help participants apply mediation skills, and to understand and critique the approaches that work best in reaching a settlement.
Curriculum
The programme
Programme outline
- Defining conflict
- Understanding conflict
- Communication techniques
- Overview of the mediation process
- The stages of the mediation process
- Ethics in mediation
- Overcoming deadlock
Programme outcomes
By the end of the course, participants will be able to:
- Identify the nature of the dispute
- Demonstrate the essentials of effective listening, communication, questioning and note-taking during a mediation
- Understand the framework of the court-annexed mediation process
- Understand the main ethics that guide the mediation process
- Apply skills to overcome difficult emotions and impasse during a mediation
- Demonstrate negotiation skills for creative problem solving
- Help the parties to a dispute frame offers and proposals for settlement
Who should attend
- Customer service representatives
- Human resource managers and practitioners
- Managers and executives in the public and private sectors
- Union representatives
- Attorneys
Register for a course
Fill in your details and we’ll be in touch to confirm your place. Registering colleagues too? Add their names below.
- Caribbean Centre for Conflict Management Inc.Level 1, One Welches, Welches, St. Thomas, Barbados BB22025
- Telephone(246) 836-6984 or (246) 836-6986
- Emailcccminc@gmail.com