Course overview
Over three days, this course introduces participants to the theory of negotiation and puts it into practice through simulations. It examines the procedures and considerations involved in preparing for a negotiation, and strategies for overcoming difficult emotions and tactics.
How it’s taught
Every participant receives a detailed manual that encourages them to reflect on their own approach throughout the course.
- 01
Demonstration of negotiation skills
Our coaches demonstrate foundational negotiation skills, and participants are free to join in and ask questions.
- 02
Video demonstration
Facilitators show recorded videos of live negotiations. These help participants apply negotiation skills, and to understand and critique how well different approaches work in reaching a settlement.
Curriculum
The programme
Programme outline
- Conflict analysis
- Negotiation theories
- Important considerations when negotiating disputes
- The principled approach to negotiation
- Creative problem solving
- Overcoming deadlock
- Simulation exercises
Programme outcomes
By the end of the course, participants will be able to:
- Develop listening and communication skills
- Apply negotiation skills
- Identify the causes of deadlock in a negotiation and apply suitable interventions
Who should attend
- Customer service representatives
- Sales team representatives
- Human resource managers
- Human resource personnel
- Union representatives
Register for a course
Fill in your details and we’ll be in touch to confirm your place. Registering colleagues too? Add their names below.
- Caribbean Centre for Conflict Management Inc.Level 1, One Welches, Welches, St. Thomas, Barbados BB22025
- Telephone(246) 836-6984 or (246) 836-6986
- Emailcccminc@gmail.com